All applications for grants and donations go through a 4-step process.
Step 1: Processing an application
Once you submit your application and provide all relevant and supporting documentation, our finance team performs ‘due diligence’ on it. When we are confident that the applicant qualifies for help and has been truthful and honest about their circumstances, they then achieve ‘prequalify’ status. The application then goes live on our website for donor review. (Please note that the ‘prequalify status’ does not automatically guarantee that your request for financial assistance will be fulfilled.)
Step 2: Donor Review:
Donors can browse requests for help. If they see an applicant they would like to donate to, they can do one of two things:
- Donors can contact The Hope Appeal, letting us know that they would like to donate to ‘Family A’ through the charity.
- Donors can contact The Hope Appeal and request to donate directly to the applicant via bank transfer.
Step 3: Final Review:
Applications undergo one final review, and then one of two things can happen:
- We receive a donation or part of a contribution towards a grant from a kind donor and ensure it reaches the intended applicant through the charity’s website.
- We email the applicant, letting them know that a kind donor wants to give directly via bank transfer. The Hope Appeal will then email the applicant requesting their bank details and ask permission to share these details with them (the donor). Emails between donors and applicants are never exchanged.
Step 4: Funding and Payment:
When an applicant confirms they have received a donation or grant, that application updates to completed and funded status. We then encourage the applicant to leave a testimonial, thanking donors for their support.